User Journeys

Member Portal end-to-end workflows - comprehensive documentation for AI agent consumption

User Journeys are end-to-end workflows documenting the complete path from actor goal to system outcome. Each journey includes detailed steps, acceptance criteria, error handling, and entity relationships.

Journey Index

Authentication & Profile

ID	Journey	Description
UJ-M-001	Register or Login	Member authenticates via SSO or email/password
UJ-M-002	Complete Profile	New member completes required profile fields

Membership & Payments

ID	Journey	Description
UJ-M-003	Choose Membership Plan	Select and purchase membership plan
UJ-M-004	Renew Membership	Renew expiring or expired membership
UJ-M-005	Failed Payment Recovery	Resolve failed payment and restore access
UJ-M-031	View Invoices	Access and download payment invoices

Events

ID	Journey	Description
UJ-M-006	Browse Events	Discover events through searching and filtering
UJ-M-007	View Event Details	Review comprehensive event information
UJ-M-008	Purchase Event Ticket	Complete event registration with payment
UJ-M-009	Receive QR Ticket	Obtain ticket with QR code for check-in
UJ-M-010	Transfer Ticket	Transfer or gift ticket to another person
UJ-M-011	Event Check-in	Check in to event using QR code
UJ-M-012	Join Online Event	Access virtual event via Zoom
UJ-M-032	Add to Calendar	Add event to personal calendar

Learning & CPD

ID	Journey	Description
UJ-M-013	Enroll in Course	Enroll in an online course
UJ-M-014	Complete Course	Complete course and earn certificate
UJ-M-015	Track CPD Progress	Monitor CPD points and compliance
UJ-M-016	Log External CPD	Submit external CPD activities
UJ-M-017	Export CPD Records	Download CPD records for reporting

Resources

ID	Journey	Description
UJ-M-018	Browse Resources	Explore the resource library
UJ-M-019	Access Resource	Download or view a resource

Directory

ID	Journey	Description
UJ-M-020	Browse Directory	Find companies in business directory
UJ-M-021	Contact Company	Submit inquiry to a company (generates lead)

Careers

ID	Journey	Description
UJ-M-023	Browse Jobs	Explore job opportunities
UJ-M-024	Apply for Job	Submit job application

Support

ID	Journey	Description
UJ-M-027	Submit Support Ticket	Request help with an issue

Data & Privacy

ID	Journey	Description
UJ-M-029	Export Personal Data	Download all personal data

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Journey Structure

Each detailed journey page includes:

• Overview: Actor, goal, trigger, outcome, related specs
• Preconditions: What must be true before journey starts
• Flow Diagram: Mermaid flowchart of the journey
• Detailed Steps: Step-by-step with UI examples
• Error Scenarios: How errors are handled
• Related Entities: Data model cross-references
• Related Journeys: Connected workflows
• Acceptance Criteria: Frontend, Backend, Permissions, Business Rules, Error Handling

Quick Links

Authentication

Login and registration flows

Membership

Plans, payments, renewals

Events

Discovery to attendance

Learning

Courses and CPD tracking

Directory

Find and contact companies

Support

Get help with issues