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Documentation Index

Fetch the complete documentation index at: https://memberpulseptyltd.mintlify.app/llms.txt

Use this file to discover all available pages before exploring further.

Contact our support team for help with your account.

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Create Ticket

1

Category

Select the issue category (categories are managed by the association/client)
2

Subject

Brief description of issue
3

Description

Detailed explanation
4

Attachments

Upload screenshots (optional)
5

Submit

Submit ticket and receive confirmation

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My Tickets

View your support tickets:
  • Ticket number
  • Subject
  • Status (open, in progress, resolved)
  • Last update

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Ticket Actions

  • View full conversation
  • Add reply
  • Upload attachments
  • Close ticket

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Features

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Submit Ticket

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Acceptance Criteria

Frontend
  • UI supports the workflows described in this feature.
Backend / API
  • Backend behavior supports this feature as documented.
Permissions
  • Access is restricted per the Capabilities matrix on this page (or equivalent role rules).
Business Rules
  • All business rules for this feature are enforced.
Error Handling
  • Error states return clear messages and appropriate HTTP status codes.

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Implementation Contracts

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Backend (API)

GET    /api/member/tickets                   # My tickets
POST   /api/member/tickets                   # Create ticket
GET    /api/member/tickets/{id}              # Ticket details
POST   /api/member/tickets/{id}/reply        # Add reply
PUT    /api/member/tickets/{id}/close        # Close ticket

GET    /api/member/tickets/categories        # Categories for the member ticket form