Submit Ticket

Submit a support request

Contact our support team for help with your account.

Create Ticket

1. Category

   Select the issue category (categories are managed by the association/client)

2. Subject

   Brief description of issue

3. Description

   Detailed explanation

4. Attachments

   Upload screenshots (optional)

5. Submit

   Submit ticket and receive confirmation

My Tickets

View your support tickets:

• Ticket number
• Subject
• Status (open, in progress, resolved)
• Last update

Ticket Actions

• View full conversation
• Add reply
• Upload attachments
• Close ticket

Features

Submit Ticket

Acceptance Criteria

Frontend

• UI supports the workflows described in this feature.

Backend / API

• Backend behavior supports this feature as documented.

Permissions

• Access is restricted per the Capabilities matrix on this page (or equivalent role rules).

Business Rules

• All business rules for this feature are enforced.

Error Handling

• Error states return clear messages and appropriate HTTP status codes.

Implementation Contracts

Backend (API)

GET    /api/member/tickets                   # My tickets
POST   /api/member/tickets                   # Create ticket
GET    /api/member/tickets/{id}              # Ticket details
POST   /api/member/tickets/{id}/reply        # Add reply
PUT    /api/member/tickets/{id}/close        # Close ticket

GET    /api/member/tickets/categories        # Categories for the member ticket form