UJ-M-008: Purchase Event Ticket

Member completes event registration and ticket purchase with payment

Journey Overview

Attribute	Value
Journey ID	UJ-M-008
Actor	Authenticated member
Goal	Register for an event and receive ticket(s)
Trigger	Member clicks “Register Now” on event details page
Outcome	Member has confirmed registration with ticket and QR code

Preconditions

• Event exists and registration is open
• User is authenticated
• Event has available tickets
• For paid events: User can make payment

Journey Flow

Detailed Steps

1. Select Ticket Type

   Member chooses from available ticket types:

   Ticket	Price	Description	Availability
   Early Bird	$79	Limited time offer	5 left
   Member	$99	Standard member rate	Available
   Non-Member	$149	Full price	Available
   VIP	$249	Includes dinner	10 left

   Displayed Information:

   • Ticket name and price
   • Description of what’s included
   • Availability count
   • Member vs non-member indicator
   • “Best Value” or “Popular” badges
2. Select Quantity

   Member selects number of tickets:

   • Quantity selector (1-10 typically)
   • Maximum per order limit enforced
   • Running total displayed
   • “Add another ticket type” option

   Bulk/Group Discounts:

   • Automatic discount applied for quantity thresholds
   • “Buy 5+, save 10%” messaging
3. Enter Attendee Details (Multi-Ticket)

   For multiple tickets, capture attendee info:

   Per Attendee:

   Field	Required	Notes
   First Name	Yes
   Last Name	Yes
   Email	Yes	For ticket delivery
   Phone	Configurable
   Dietary Requirements	Configurable	For catered events
   Accessibility Needs	No

   Options:

   • “Same as purchaser” checkbox for first attendee
   • Copy details from previous attendee
   • Import from contacts (if enabled)
4. Apply Promo Code

   Member enters promotional code:

   Validation:

   • Code exists and is active
   • Code applies to selected event
   • Code applies to selected ticket type(s)
   • Usage limits not exceeded

   Discount Display:

   Subtotal:           $198.00
   Promo: SUMMER20    -$39.60
   ─────────────────────────────
   New Total:          $158.40
   

   Error Handling:

   • Invalid code: “This code is not valid”
   • Expired: “This code has expired”
   • Used: “You’ve already used this code”
   • Not applicable: “Code doesn’t apply to this event”
5. Review Order

   Order summary before payment:

   ┌─────────────────────────────────────────────┐
   │ Order Summary                               │
   ├─────────────────────────────────────────────┤
   │ Event: Annual Conference 2025              │
   │ Date: March 15, 2025 • 9:00 AM             │
   │ Location: Convention Center                 │
   ├─────────────────────────────────────────────┤
   │ 2x Member Ticket         $198.00           │
   │ Promo Code (SUMMER20)    -$39.60           │
   ├─────────────────────────────────────────────┤
   │ Subtotal                 $158.40           │
   │ GST (10%)                 $15.84           │
   ├─────────────────────────────────────────────┤
   │ Total                    $174.24           │
   └─────────────────────────────────────────────┘
   
   Attendees:
   1. John Smith ([e-mail])
   2. Jane Doe ([e-mail])
   
   ☑ I agree to the terms and conditions
   ☑ I agree to the event cancellation policy
   
6. Complete Payment

   For Paid Events:

   Stripe payment form:

   • Credit/Debit card
   • Apple Pay / Google Pay
   • Saved payment methods

   3D Secure authentication if required.

   For Free Events:

   • Skip payment step
   • “Complete Registration” button
   • Terms acceptance still required
7. Registration Confirmed

   Success page displayed:

   • Confirmation number
   • Event details summary
   • QR code for check-in
   • “Add to Calendar” buttons
   • “Download Tickets” button
   • “View My Tickets” link

   Immediate Actions:

   • Confirmation email sent to purchaser
   • Individual tickets emailed to each attendee
   • Calendar invite attached
   • Receipt/invoice generated

Ticket Delivery

Each attendee receives:

Email Contents:

• Event name and details
• Their ticket with unique QR code
• Check-in instructions
• Venue/access information
• Add to calendar links
• PDF ticket attachment

QR Code Contains:

• Ticket ID (encrypted)
• Attendee name
• Ticket type
• Event reference

Special Scenarios

Waitlist Registration

If event is sold out:

1. Member joins waitlist
2. Provides contact info
3. Notified if spot opens
4. Limited time to complete purchase

Member-Only Events

• Only authenticated members can register
• Member validation at registration
• May have capacity limits per member

Early Bird Pricing

• Time-limited ticket type
• Countdown timer displayed
• Auto-switches to regular price when expired

Related Entities

• Event Ticket
• Event
• Payment Transaction

Related Journeys

• UJ-M-007
• UJ-M-009
• UJ-M-010
• UJ-M-011

Acceptance Criteria

Frontend

• Ticket type selection with pricing
• Quantity selector with running total
• Attendee details form (multi-ticket)
• Promo code input with validation
• Order summary with itemized breakdown
• Terms acceptance checkboxes
• Stripe payment integration
• Success page with QR code
• PDF ticket download
• Mobile-responsive checkout

Backend

• POST /api/events/{id}/register - Create registration
• POST /api/events/{id}/validate-promo - Validate code
• POST /api/payments/create-intent - Payment intent
• Webhook: payment_intent.succeeded
• Email service: Send confirmation + tickets

Permissions

• Authenticated users can register
• Member-only events enforce membership

Business Rules

• Ticket availability decremented on registration
• Promo codes validated against limits
• Tax calculated based on location
• Group discounts auto-applied
• Free events skip payment

Error Handling

• Sold out during checkout → Error + waitlist offer
• Payment failed → Retry with preserved data
• Duplicate registration check