UJ-M-019: Download or Access Resource

Member downloads or views a resource from the library

Journey Overview

Attribute	Value
Journey ID	UJ-M-019
Actor	Member
Goal	Access and download a resource
Trigger	Member clicks on a resource they want
Outcome	Member has access to the resource content

Preconditions

• Resource exists and is published
• Member meets access requirements

Journey Flow

Detailed Steps

1. View Resource Details

   Resource detail page shows:

   ┌─────────────────────────────────────────────────────────────┐
   │ [Preview Image/Thumbnail]                                   │
   ├─────────────────────────────────────────────────────────────┤
   │                                                             │
   │ 2025 Industry Trends Report                                 │
   │ ═══════════════════════════                                 │
   │                                                             │
   │ 📄 PDF • 45 pages • 2.3 MB                                  │
   │ 📅 Published: March 1, 2025                                 │
   │ 👤 Author: Research Team                                    │
   │ ⬇️ 1,234 downloads                                          │
   │                                                             │
   │ [Download PDF]  [Preview]  [Share]  [Save]                  │
   │                                                             │
   │ Description                                                 │
   │ ───────────                                                 │
   │ Comprehensive analysis of industry trends for 2025...       │
   │                                                             │
   │ Topics Covered                                              │
   │ • Market Analysis                                           │
   │ • Technology Trends                                         │
   │ • Regulatory Updates                                        │
   │                                                             │
   │ Related Resources                                           │
   │ [Resource cards...]                                         │
   │                                                             │
   └─────────────────────────────────────────────────────────────┘
   
2. Check Access Level

   System determines access:

   Resource Level	Member Status	Result
   Free	Any	Full access
   Member	Not logged in	Login prompt
   Member	Logged in	Full access
   Premium	Basic member	Upgrade prompt
   Premium	Premium member	Full access
   Paid	Not purchased	Purchase prompt
   Paid	Purchased	Full access

3. Access Resource (If Allowed)

   For accessible resources:

   Download:

   • Click “Download” button
   • File downloads to device
   • Download count incremented
   • Activity logged

   View Online:

   • Click “View” or “Preview”
   • Opens in-browser viewer
   • PDF viewer for documents
   • Video player for videos
4. Purchase Resource (If Paid)

   For paid resources not yet purchased:

   ┌─────────────────────────────────────────────────────────────┐
   │ Purchase Resource                                           │
   ├─────────────────────────────────────────────────────────────┤
   │                                                             │
   │ 2025 Industry Trends Report                                 │
   │                                                             │
   │ Price: $29.00                                               │
   │ Member Discount: -$5.00                                     │
   │ ─────────────────────                                       │
   │ Total: $24.00                                               │
   │                                                             │
   │ ✓ Lifetime access to this resource                          │
   │ ✓ Future updates included                                   │
   │ ✓ Download in multiple formats                              │
   │                                                             │
   │ [Purchase Now]                                              │
   │                                                             │
   └─────────────────────────────────────────────────────────────┘
   

   → Standard payment flow via Stripe

5. Gated Resource (Registration Required)

   Some resources require registration/form completion:

   ┌─────────────────────────────────────────────────────────────┐
   │ Download Resource                                           │
   ├─────────────────────────────────────────────────────────────┤
   │                                                             │
   │ Complete the form below to access this resource:            │
   │                                                             │
   │ Name: [________________]                                    │
   │ Email: [________________]                                   │
   │ Company: [________________]                                 │
   │ Role: [________________]                                    │
   │                                                             │
   │ ☐ I agree to receive related communications                 │
   │                                                             │
   │ [Download]                                                  │
   │                                                             │
   └─────────────────────────────────────────────────────────────┘
   

Resource Viewing Options

Documents (PDF)

Option	Description
Download	Save to device
Preview	In-browser PDF viewer
Print	Direct print option

Videos

Option	Description
Stream	Watch in browser
Download	Save for offline (if allowed)
Captions	Closed captions toggle

Templates

Option	Description
Download Original	Excel, Word, etc.
Download PDF	View-only version
Open in App	Direct app launch

Access Prompts

Login Required

┌─────────────────────────────────────┐
│ Member Access Required              │
├─────────────────────────────────────┤
│ This resource is available to       │
│ members only.                       │
│                                     │
│ [Login]  [Register]                 │
└─────────────────────────────────────┘

Premium Required

┌─────────────────────────────────────┐
│ Premium Resource                    │
├─────────────────────────────────────┤
│ This resource is included with      │
│ Premium membership.                 │
│                                     │
│ [Upgrade to Premium]                │
│ [View Membership Options]           │
└─────────────────────────────────────┘

Download Tracking

System tracks:

• Who downloaded
• When downloaded
• Download count
• Access method (download vs view)

Related Entities

• Resource
• Payment Transaction

Related Journeys

• UJ-M-018
• UJ-M-003

Acceptance Criteria

Frontend

• Resource detail page with preview
• Download button (file types)
• In-browser viewer (PDFs, videos)
• Access control prompts
• Purchase flow integration
• Gated content forms
• Loading states during download
• Mobile-friendly access

Backend

• GET /api/resources/{id} - Resource details
• GET /api/resources/{id}/download - Download file
• POST /api/resources/{id}/access - Log access
• POST /api/resources/{id}/purchase - Purchase flow
• Access control validation

Permissions

• Access levels enforced per resource
• Purchases verified before download

Business Rules

• Download count tracked
• Member discounts applied
• Purchased resources always accessible
• Gated resource data captured

Error Handling

• File not found handling
• Download failure retry
• Payment failure handling