UJ-M-014: Complete Course and Earn Certificate

Member completes all course requirements and receives certificate with CPD points

Journey Overview

Attribute	Value
Journey ID	UJ-M-014
Actor	Enrolled member
Goal	Complete course and earn certificate/CPD points
Trigger	Member begins or continues course learning
Outcome	Course completed, certificate issued, CPD points awarded

Preconditions

• Member is enrolled in the course
• Course has completion requirements defined
• Member has not already completed the course

Journey Flow

Detailed Steps

1. Access Course

   Member opens course from:

   • My Courses dashboard
   • “Continue Learning” widget
   • Course catalog (if enrolled)
   • Email reminder link

   Course Interface:

   • Left sidebar: Curriculum navigation
   • Main area: Lesson content
   • Top bar: Progress indicator
   • Right sidebar: Notes, bookmarks
2. Navigate Curriculum

   Course structure:

   Module 1: Introduction
   ├── 1.1 Welcome (Video) ✅
   ├── 1.2 Overview (Text) ✅
   └── 1.3 Quiz ✅
   
   Module 2: Core Concepts
   ├── 2.1 Fundamentals (Video) ⏳ In Progress
   ├── 2.2 Deep Dive (Text) 🔒
   ├── 2.3 Case Study (PDF) 🔒
   └── 2.4 Assessment 🔒
   
   Module 3: Advanced Topics
   └── ... 🔒
   
   Final Exam 🔒
   

   Legend:

   • ✅ Completed
   • ⏳ In Progress
   • 🔒 Locked (complete prerequisites)
   • ⚪ Available
3. Complete Lessons

   Different content types:

   Video Lessons

   • Video player with progress tracking
   • Auto-mark complete when watched
   • Configurable: Must watch X% to complete
   • Playback speed options
   • Closed captions (if available)

   Text/Article

   • Scrollable content
   • Mark complete button at end
   • Or auto-complete on scroll to bottom
   • Time spent tracked

   Interactive

   • Interactive exercises
   • Complete all interactions
   • Immediate feedback
   • Progress saved automatically

   Downloadable

   • PDF, documents, resources
   • Download required for completion
   • Or acknowledgment checkbox
4. Take Quizzes/Assessments

   Quiz experience:

   Quiz Types:

   • Module quizzes (per section)
   • Practice quizzes (optional)
   • Final exam (if required)

   Question Types:

   • Multiple choice
   • Multiple select
   • True/False
   • Short answer
   • Matching

   Quiz Settings:

   • Time limit (or untimed)
   • Passing score (e.g., 70%)
   • Retry attempts (limited or unlimited)
   • Show correct answers (configurable)
5. Track Progress

   Progress tracking:

   ┌─────────────────────────────────────────┐
   │ Course Progress                         │
   │                                         │
   │ [████████████░░░░░░░░] 65% Complete    │
   │                                         │
   │ ✅ 8 of 12 lessons completed            │
   │ ✅ 2 of 3 quizzes passed                │
   │ ⏳ 1 quiz remaining                     │
   │ ⏳ Final exam required                  │
   │                                         │
   │ Estimated time remaining: 2 hours       │
   └─────────────────────────────────────────┘
   
6. Meet Completion Requirements

   Requirements vary by course:

   Requirement	Example
   Lessons completed	100% of lessons
   Quizzes passed	Pass all module quizzes
   Final exam	Score 70% or higher
   Minimum time	Spend at least 4 hours
   Assignments	Submit all assignments

7. Course Completed

   When all requirements met:

   Immediate:

   • Completion status updated
   • Completion date recorded
   • Progress set to 100%
   • Celebration animation 🎉

   Certificate Generated:

   • PDF certificate created
   • Member name
   • Course name
   • Completion date
   • CPD points (if applicable)
   • Unique certificate ID
   • QR code for verification
8. CPD Points Awarded

   If course has CPD points:

   1. CPD record created automatically
   2. Points added to member’s total
   3. Category assigned (course’s CPD category)
   4. Linked to certificate

   Notification:

   • Email: Course completed + certificate attached
   • In-app: CPD points awarded notification

Certificate

Certificate Contents

┌─────────────────────────────────────────────────────────────┐
│                                                             │
│                 CERTIFICATE OF COMPLETION                   │
│                                                             │
│                    [Organization Logo]                      │
│                                                             │
│         This is to certify that                             │
│                                                             │
│                    JOHN SMITH                               │
│                                                             │
│         has successfully completed the course               │
│                                                             │
│            "ADVANCED LEADERSHIP SKILLS"                     │
│                                                             │
│         Duration: 8 hours | CPD Points: 8                   │
│         Completed on: March 15, 2025                        │
│                                                             │
│         Certificate ID: CERT-2025-12345                     │
│                                                             │
│    [QR Code]        _____________________                   │
│                     Course Director                         │
│                                                             │
└─────────────────────────────────────────────────────────────┘

Certificate Access

• Download from course completion page
• Available in My Certificates section
• Accessible from CPD records
• Shareable link (public verification)

Retaking Courses

If course allows retakes:

• Reset progress option
• Previous completion preserved in records
• New certificate issued on re-completion
• CPD points: Configurable (once or each time)

Related Entities

• Course
• Course Enrollment
• CPD Record

Related Journeys

• UJ-M-013
• UJ-M-015
• UJ-M-017

Acceptance Criteria

Frontend

• Course player with lesson navigation
• Progress bar and completion percentage
• Video player with progress tracking
• Quiz interface with all question types
• Progress auto-save
• Completion celebration UI
• Certificate download button
• Share certificate functionality

Backend

• GET /api/courses/{id}/progress - Get progress
• POST /api/courses/{id}/lessons/{id}/complete - Mark complete
• POST /api/courses/{id}/quizzes/{id}/submit - Submit quiz
• GET /api/courses/{id}/certificate - Generate certificate
• CPD auto-award on completion

Permissions

• Only enrolled members can access course content
• Certificate only available after completion

Business Rules

• All requirements must be met for completion
• Quiz passing score enforced
• Completion date = when final requirement met
• CPD points awarded once per completion

Error Handling

• Progress save failures handled gracefully
• Quiz timeout handling
• Certificate generation error recovery