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Documentation Index

Fetch the complete documentation index at: https://memberpulseptyltd.mintlify.app/llms.txt

Use this file to discover all available pages before exploring further.

Build a comprehensive knowledge base to help members find answers quickly through self-service.

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Capabilities

ActionROLE_CLIENT_ADMINROLE_CLIENT_USER
View articles✅✅
Create articles✅❌
Edit articles✅❌
Manage categories✅❌
View analytics✅✅

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Features

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Article Management

  • Rich text editor with formatting
  • Category organization
  • Tag-based discovery
  • Search optimization
  • Article versioning
  • Draft/published states

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Acceptance Criteria

Frontend
  • UI supports the workflows described in this feature.
Backend / API
  • Backend behavior supports this feature as documented.
Permissions
  • Access is restricted per the Capabilities matrix on this page (or equivalent role rules).
Business Rules
  • All business rules for this feature are enforced.
Error Handling
  • Error states return clear messages and appropriate HTTP status codes.

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Categories

Organize articles into logical categories:
  • Getting Started
  • Membership
  • Events
  • Courses
  • Billing
  • Technical Support

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Acceptance Criteria

Frontend
  • UI supports the workflows described in this feature.
Backend / API
  • Backend behavior supports this feature as documented.
Permissions
  • Access is restricted per the Capabilities matrix on this page (or equivalent role rules).
Business Rules
  • All business rules for this feature are enforced.
Error Handling
  • Error states return clear messages and appropriate HTTP status codes.

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Analytics

Track help center effectiveness:
  • Article views
  • Search queries
  • Helpful votes
  • Contact rate (% who submit ticket after viewing)

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Acceptance Criteria

Frontend
  • UI supports the workflows described in this feature.
Backend / API
  • Backend behavior supports this feature as documented.
Permissions
  • Access is restricted per the Capabilities matrix on this page (or equivalent role rules).
Business Rules
  • All business rules for this feature are enforced.
Error Handling
  • Error states return clear messages and appropriate HTTP status codes.

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Implementation Contracts

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Backend (API)

GET    /api/help-center/articles             # List articles
POST   /api/help-center/articles             # Create article
PUT    /api/help-center/articles/{id}        # Update article
DELETE /api/help-center/articles/{id}        # Delete article

GET    /api/help-center/categories           # List categories
POST   /api/help-center/categories           # Create category

GET    /api/help-center/analytics            # Usage analytics
GET    /api/help-center/search               # Search articles