Skip to main content

Documentation Index

Fetch the complete documentation index at: https://memberpulseptyltd.mintlify.app/llms.txt

Use this file to discover all available pages before exploring further.

Handle sponsor support tickets with priority queue and dedicated response tracking.

​
Priority Queue

Sponsor tickets receive:
  • Priority flagging
  • Dedicated queue view
  • Faster SLA targets
  • Sponsor-specific context

​
Support Features

  • View sponsor’s tier and benefits
  • Access to campaign details
  • Quick links to sponsor portal
  • Escalation paths

​
Features

​
Sponsorship Support

​
Acceptance Criteria

Frontend
  • UI supports the workflows described in this feature.
Backend / API
  • Backend behavior supports this feature as documented.
Permissions
  • Access is restricted per the Capabilities matrix on this page (or equivalent role rules).
Business Rules
  • Sponsor tickets auto-tagged with priority
  • SLA: First response within 4 hours (vs 24 hours standard)
  • Sponsor contact history visible to agent
Error Handling
  • Error states return clear messages and appropriate HTTP status codes.

​
Implementation Contracts

​
Backend (API)

GET    /api/tickets?source=sponsor           # Sponsor tickets
GET    /api/tickets/sponsor-queue            # Priority queue