Sponsorship Support

Priority support for sponsor accounts

Priority support for sponsor-related inquiries.

Support Channels

As a sponsor, you receive:

• Priority ticket queue
• Faster response times (4-hour SLA)
• Dedicated support contact

Submit Request

1. Category

   Select: Campaign, Billing, Technical, Other

2. Details

   Describe your issue or request

3. Attachments

   Add screenshots or files

4. Submit

   Ticket created with priority flag

My Tickets

View your support history:

• Open tickets
• Resolved tickets
• Response history

Features

Sponsorship Support

Acceptance Criteria

Frontend

• UI supports the workflows described in this feature.

Backend / API

• Backend behavior supports this feature as documented.

Permissions

• Access is restricted per the Capabilities matrix on this page (or equivalent role rules).

Business Rules

• All business rules for this feature are enforced.

Error Handling

• Error states return clear messages and appropriate HTTP status codes.

Implementation Contracts

Backend (API)

GET    /api/sponsor/tickets                  # My tickets
POST   /api/sponsor/tickets                  # Create ticket
GET    /api/sponsor/tickets/{id}             # Ticket details
POST   /api/sponsor/tickets/{id}/reply       # Add reply