> ## Documentation Index
> Fetch the complete documentation index at: https://memberpulseptyltd.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Submit Ticket

> Submit a support request

Contact our sponsor support team.

## Priority Support

As a sponsor, your tickets receive:

* Priority queue placement
* 4-hour first response SLA
* Dedicated sponsor support team

## Create Ticket

1. Select category
2. Enter subject
3. Describe issue
4. Attach files (optional)
5. Submit

## My Tickets

View your support history:

* Open tickets
* Resolved tickets
* Full conversation history

## Features

### Submit Ticket

#### Acceptance Criteria

##### Frontend

* [ ] UI supports the workflows described in this feature.

##### Backend / API

* [ ] Backend behavior supports this feature as documented.

##### Permissions

* [ ] Access is restricted per the Capabilities matrix on this page (or equivalent role rules).

##### Business Rules

* [ ] All business rules for this feature are enforced.

##### Error Handling

* [ ] Error states return clear messages and appropriate HTTP status codes.

## Implementation Contracts

### Backend (API)

```
GET    /api/sponsor/tickets                  # My tickets
POST   /api/sponsor/tickets                  # Create ticket
GET    /api/sponsor/tickets/{id}             # Ticket details
POST   /api/sponsor/tickets/{id}/reply       # Add reply
```