> ## Documentation Index
> Fetch the complete documentation index at: https://memberpulseptyltd.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Ticket

> Customer support ticket entity

Customer support ticket entity

Represents support requests from members.

## Fields

### Field Registry (from `workspace/sources/entity-registry.csv`)

| Field                         | Input Type         | Required     | Notes                                                                                                                                   |
| ----------------------------- | ------------------ | ------------ | --------------------------------------------------------------------------------------------------------------------------------------- |
| Support Ticket ID             | Number             | Required     | Automatically generated by the system and locked                                                                                        |
| Support Ticket Subject        | Text               | Required     | -                                                                                                                                       |
| Support Ticket Description    | WYSIWYG (Textarea) | Required     | -                                                                                                                                       |
| Support Ticket Files          | File               | Not Required | -                                                                                                                                       |
| Support Ticket Status         | Select             | Required     | Open, Awaiting Response, Closed                                                                                                         |
| Support Ticket Member ID      | Number             | Required     | Automatically pulls through based on the member who created the ticket                                                                  |
| CRM ID                        | Number             | Required     | Automatically pulls into a CRM note or ticket ID based on if a CRM is connected                                                         |
| Support Ticket Type           | Select             | Required     | Pulls through a list of different support ticket types defined in the settings                                                          |
| Support Ticket Staff ID       | Number             | Required     | Automatically pulls through based on who gets assigned                                                                                  |
| Support Ticket Response       | WYSIWYG (Textarea) | Required     | Have a toggle 'public / non public'                                                                                                     |
| Support Ticket Response Files | File               | Required     | -                                                                                                                                       |
| Survey ID                     | Number             | Required     | Ref google forms                                                                                                                        |
| Survey Title                  | Text               | Required     | -                                                                                                                                       |
| Survey Question Type          | Select             | Required     | Options are: Rating, Multiple Choice                                                                                                    |
| Survey Question               | Text               | Required     | -                                                                                                                                       |
| Survey Answer                 | Select             | Required     | Repeater field to allow for multiple choice if chosen                                                                                   |
| Survey List                   | -                  | Required     | Datatable displaying all the members to allow the admin to select which member to send the survery to                                   |
| Survey Close Date             | Date               | Not Required | -                                                                                                                                       |
| Survey Status                 | Select             | Required     | Options are: Draft, Puiblished, Close - this means you need a "saft draft" option. Once it goes to published it cannot go back to draft |

## Relationships

| Relation  | Type      | Target Entity  |
| --------- | --------- | -------------- |
| user      | ManyToOne | Member         |
| assignee  | ManyToOne | User (admin)   |
| responses | OneToMany | TicketResponse |

## Features

### Support Ticket

#### Acceptance Criteria

##### Frontend

* [ ] Admin/client UI can view and manage `Support Ticket` records where applicable.

##### Backend / API

* [ ] CRUD operations exist for `Support Ticket` (create, read, update, delete/archive).

##### Permissions

* [ ] Access is restricted to appropriate roles (tenant-scoped).

##### Business Rules

* [ ] Fields and relationships documented on this page are enforced for `Support Ticket`.

##### Error Handling

* [ ] Invalid payloads return field-level validation errors.