> ## Documentation Index
> Fetch the complete documentation index at: https://memberpulseptyltd.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Sponsorship Support

> Priority support queue for sponsor inquiries

Handle sponsor support tickets with priority queue and dedicated response tracking.

## Priority Queue

Sponsor tickets receive:

* Priority flagging
* Dedicated queue view
* Faster SLA targets
* Sponsor-specific context

## Support Features

* View sponsor's tier and benefits
* Access to campaign details
* Quick links to sponsor portal
* Escalation paths

## Features

### Sponsorship Support

#### Acceptance Criteria

##### Frontend

* [ ] UI supports the workflows described in this feature.

##### Backend / API

* [ ] Backend behavior supports this feature as documented.

##### Permissions

* [ ] Access is restricted per the Capabilities matrix on this page (or equivalent role rules).

##### Business Rules

* [ ] Sponsor tickets auto-tagged with priority
* [ ] SLA: First response within 4 hours (vs 24 hours standard)
* [ ] Sponsor contact history visible to agent

##### Error Handling

* [ ] Error states return clear messages and appropriate HTTP status codes.

## Implementation Contracts

### Backend (API)

```
GET    /api/tickets?source=sponsor           # Sponsor tickets
GET    /api/tickets/sponsor-queue            # Priority queue
```