> ## Documentation Index
> Fetch the complete documentation index at: https://memberpulseptyltd.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# WordPress Plugin Support

> Troubleshoot and support WordPress plugin installations

Platform administrators can assist organizations with WordPress plugin issues.

## Support Capabilities

### Plugin Installation Issues

<AccordionGroup>
  <Accordion title="Plugin fails to activate">
    **Common causes:**

    * PHP version incompatibility (requires PHP 8.2+)
    * WordPress version too old (requires 6.0+)
    * Conflicting plugins
    * Insufficient server permissions

    **Troubleshooting steps:**

    1. Check PHP version in WordPress Site Health
    2. Verify WordPress version compatibility
    3. Temporarily disable other plugins to identify conflicts
    4. Check file permissions on wp-content/plugins directory
  </Accordion>

  <Accordion title="API connection failures">
    **Common causes:**

    * Invalid API credentials
    * Firewall blocking outbound connections
    * SSL certificate issues
    * Organization API key expired

    **Troubleshooting steps:**

    1. Verify API key in plugin settings matches organization's key
    2. Test API endpoint connectivity from server
    3. Check SSL certificate validity
    4. Regenerate API key if necessary
  </Accordion>

  <Accordion title="Shortcode rendering issues">
    **Common causes:**

    * Theme conflicts with shortcode output
    * Caching plugin serving stale content
    * JavaScript errors blocking dynamic content
    * Missing required shortcode attributes

    **Troubleshooting steps:**

    1. Test with default theme (Twenty Twenty-Four)
    2. Clear all caching layers
    3. Check browser console for JS errors
    4. Verify shortcode syntax and required parameters
  </Accordion>
</AccordionGroup>

## Diagnostic Tools

### Health Check Endpoint

```bash theme={null}
GET /api/wordpress/health-check
Authorization: Bearer {admin_token}
```

**Response:**

```json theme={null}
{
  "status": "healthy",
  "wordpress_version": "6.4.2",
  "php_version": "8.2.12",
  "plugin_version": "3.0.0",
  "api_connection": "ok",
  "last_sync": "2025-01-15T10:30:00Z"
}
```

### Sync Status

```bash theme={null}
GET /api/wordpress/sync-status/{organization_id}
Authorization: Bearer {admin_token}
```

## Escalation Path

If issues cannot be resolved:

1. Collect diagnostic information (health check, error logs)
2. Document reproduction steps
3. Escalate to development team via internal ticket
4. Provide organization with estimated resolution timeline